{"id":1624,"date":"2016-04-06T21:44:23","date_gmt":"2016-04-06T21:44:23","guid":{"rendered":"https:\/\/cmlnetwork.ca\/disparu-la-voix-du-patient\/"},"modified":"2022-08-01T20:25:18","modified_gmt":"2022-08-01T20:25:18","slug":"disparu-la-voix-du-patient","status":"publish","type":"post","link":"https:\/\/cmlnetwork.ca\/fr\/disparu-la-voix-du-patient\/","title":{"rendered":"Disparu ! La voix du patient"},"content":{"rendered":"<p>J&rsquo;\u00e9tais \u00e0 un grand \u00e9v\u00e9nement hier soir appel\u00e9,<a href=\"%5C%22http:\/\/designmeets.ca\/events\/designmeets-design-thinking-in-healthcare\/%5C%22\">\u00ab\u00a0La pens\u00e9e design dans les soins de sant\u00e9<\/a>\u00ab\u00a0. Avec un panel d&rsquo;intervenants dont l&rsquo;exp\u00e9rience s&rsquo;\u00e9tend des services de communication ou d&rsquo;assistance au sein d&rsquo;un h\u00f4pital, aux t\u00e9l\u00e9soins \u00e0 domicile et \u00e0 la sant\u00e9 en ligne, en passant par les experts num\u00e9riques, l&rsquo;id\u00e9e \u00e9tait d&rsquo;explorer la mani\u00e8re dont les patients peuvent \u00eatre engag\u00e9s pour am\u00e9liorer les syst\u00e8mes qui les servent. Bon, ok, c&rsquo;\u00e9tait un peu plus profond que \u00e7a, mais c&rsquo;\u00e9tait \u00e0 peu pr\u00e8s l&rsquo;essentiel.<\/p>\n<p>Le contenu \u00e9tait riche, avec beaucoup de grandes id\u00e9es venant des orateurs sur les trous dans l&rsquo;\u00e9valuation des besoins des patients. Par exemple, lorsque vous vous rendez aux urgences, l&rsquo;h\u00f4pital envoie une enqu\u00eate de satisfaction pour \u00e9valuer votre exp\u00e9rience en tant que patient. Le probl\u00e8me est que cela se passe g\u00e9n\u00e9ralement trois mois apr\u00e8s votre visite \u00e0 l&rsquo;h\u00f4pital et que vous ne vous souvenez pas exactement de ce que vous avez ressenti \u00e0 l&rsquo;\u00e9poque ou, franchement, comme c&rsquo;\u00e9tait il y a trois mois, vous ne vous en souciez plus. Un excellent exemple d&rsquo;une occasion manqu\u00e9e d&rsquo;entendre parler de l&rsquo;exp\u00e9rience du patient.<\/p>\n<p>Les choses sont devenues vraiment int\u00e9ressantes lorsque l&rsquo;un des pan\u00e9listes, Cliff Harvey, vice-pr\u00e9sident de la planification, des installations et des services de soutien \u00e0 l&rsquo;h\u00f4pital g\u00e9n\u00e9ral de North York, tout en discutant de l&rsquo;\u00e9valuation des besoins des patients, a fait remarquer que \u00ab\u00a0nous sommes tous des patients\u00a0\u00bb, ce \u00e0 quoi un autre pan\u00e9liste, Craig Thompson, directeur des communications num\u00e9riques \u00e0 l&rsquo;h\u00f4pital Women&rsquo;s College, s&rsquo;est oppos\u00e9 en disant : \u00ab\u00a0En fait, nous sommes  <em>pas<\/em> tous les patients. <em>Nous<\/em> ne sommes pas \u00e0 cet endroit.\u00a0\u00bb Yay, Craig !<\/p>\n<p>Cette validation de l&rsquo;exp\u00e9rience du patient comme appartenant \u00e0 la personne qui l&rsquo;a v\u00e9cue, ou qui la vit, \u00e9tait agr\u00e9able, mais elle a vraiment mis en \u00e9vidence le fait qu&rsquo;il n&rsquo;y avait aucun patient dans le panel. Nous avons donc eu une conversation \u00e9nergique sur les besoins des patients, sans l&rsquo;apport d&rsquo;un v\u00e9ritable patient. Bizarre. Colleen Young, directrice communautaire de Mayo Clinic Connect, s&rsquo;en est approch\u00e9e, avec sa discussion sur la valeur de la voix du patient, mais bien qu&rsquo;elle soit une experte dans le domaine de la cr\u00e9ation de communaut\u00e9s en ligne pour aider les patients \u00e0 se connecter, elle n&rsquo;est pas un patient.<\/p>\n<p>Cela m&rsquo;a fait r\u00e9fl\u00e9chir au co\u00fbt de ne pas donner la parole aux patients. Si nous ne faisons pas partie de ces discussions plus larges, si nous ne sommes pas \u00e0 la table pour partager ce qui rendrait notre exp\u00e9rience des soins de sant\u00e9 extraordinaire, comment peut-on vraiment savoir ? Comment peut-on cr\u00e9er des syst\u00e8mes et des programmes qui r\u00e9pondent efficacement et ad\u00e9quatement \u00e0 nos besoins si personne ne s&rsquo;est vraiment demand\u00e9 quels sont ces besoins ?<\/p>\n<p>S&rsquo;il y a une chose pour laquelle la plupart des patients et des soignants sont dou\u00e9s, c&rsquo;est de savoir ce dont ils ont besoin. Ils seront heureux de partager, il suffit de demander.<\/p>\n<h4><\/h4>\n<h4><\/h4>\n","protected":false},"excerpt":{"rendered":"<p>J&rsquo;ai assist\u00e9 hier soir \u00e0 un grand \u00e9v\u00e9nement intitul\u00e9 : \u00ab\u00a0La r\u00e9flexion sur le design dans les soins de sant\u00e9\u00a0\u00bb.<\/p>\n","protected":false},"author":2,"featured_media":1626,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_uag_custom_page_level_css":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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